Tuesday, 18 August 2015
At J. A. Russell, Stewarts and Radcliffe we pride ourselves on putting the customer first and going the extra mile – and the team did just that when Profruit, a local Hawkes Bay factory, caught on fire!!
Buzz Electrics, who maintains the site, called the Stewarts Napier branch and asked them for help. It was the factory’s peak time and they needed to be up and running as soon as possible. Thousands of apples were piling up in crates around the factory, and were running the risk of being spoiled if nothing happened soon!Profruit produces high quality juice concentrates for domestic and international clients. The fire started in the apple processing plant, luckily the fire brigade arrived in time to prevent the fire spreading throughout the entire factory. Unfortunately the fire had already caused extensive damage, it had spread through the whole switchboard, throughout the ceiling and electrical items and anything that survived the fire was drenched in water.
People worked day and night over the weekend installing product, sourcing and delivering product – all the stocks of MCBs, industrial cables, heat shrinks, cable lugs, terminals and overloads were used from the local branches. Staff from the Stewarts Napier and Hasting branches pitched in, Napier Branch Manager Andrew Spiers and Rep Regan Cameron spent hours alongside the Buzz Electric team pulling apart melted product trying to decipher what was what. It was on the eve of a long weekend too – but there was no rest for the team as they worked late into the night trying to clean up and get replacement product from local branches to get the factory working. They started piecing together some of the more specialised electrical product. The Siemens catalogue was ‘the bible’ and they worked out what Siemens part was needed to get the factory operational. The Siemens team were contacted and they jumped into action sourcing and delivering gear to the site as quickly as possible.
Profruit and Buzz Electrics are so thankful for the way our team performed to get the factory up and running, and are very happy with the Siemens product and will look to replace all of the remaining gear within the rest of the factory with Siemens product.By Monday evening the team had achieved its target – the factory was able to run at 85% capacity and by Tuesday everything was in full swing - just in time to secure a large export order.
All-in-all a great story for us all, well done to all those people involved.