Covid-19
  • J. A. Russell Ltd
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J. A. Russell Ltd and Radcliffe Electrical Branches COVID-19 Safety Measures

Subject to change - last updated: 8.00 am on 22 September 2021

 

Open Normal Hours | Contactless Trading | Trade Customers only | Customers cannot access the shelves

 
  • When you visit the branch, please either scan the NZ COVID Tracer QR code or enter your contact details into our “pen and paper” log book.
  • All sales transactions and other interactions between you and our staff must be contactless. Our staff will be wearing masks and we ask you to please also wear a mask.
  • Please maintain a two metre physical distance gap between yourself and other people.
  • Where practicable, please order in advance by on2site (www.jarussell.co.nz), email or phone and agree a collection time or delivery arrangements.
  • You can turn up at a branch and make an order, but service may be a bit slower than normal.
  • Where practicable (and weather permitting) branches will have designated order taking and collection points outside the branch building.
  • If you do need to go into the branch, you will only be able to go to designated order taking and collection points that are as close to the branch entry as practicable. You will not be able to move around the shelves and pick up goods.
  • Our staff will be following good hygiene practices and we will be doing regular additional cleaning of high contact areas in the branch.
  • Deliveries are done in a contactless manner. No proof of delivery signature is required.

 

Open Normal Hours | In-store Trading | All Customers | Customers can move around shelves and pick up goods

 
  • Before entering the branch, please either scan the NZ COVID Tracer QR code or enter your contact details into our “pen and paper” log book.
  • Our staff will be wearing masks and we ask you to please also wear a mask when you are in the branch.
  • Please maintain a two metre physical distance gap between yourself and other people in the branch. At busy times, entry into the branch will be controlled to enable this.
  • Where practicable, please order in advance by on2Site jarussell.co.nz, email or phone and agree a collection time or delivery arrangements.
  • If you haven’t been able to order in advance, when you come to the branch please remember that you can use the on2Site App on your phone to self-scan the goods you need and then use the “I’m in the branch now” function to have your order automatically processed and quickly verified at the counter.
  • Our staff will be following good hygiene practices and we will be doing regular additional cleaning of high contact areas in the branch.
  • Deliveries are done in a contactless manner. No proof of delivery signature is required.

 

Thank you and stay safe

Thank you for your business and support in these difficult times for everyone. We are committed to providing you with the best service we can in a safe manner. If you think we should be doing something differently, please let us know. Good luck, stay safe and we wish you all the very best.

 

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